This casino also has a problem with there other staff waitresses are hard to get attention to just get a soda and if you go to the bar you get more attitude and they say you have to pay for it, which I did. And to be honest by the way they said I just ok and walked away and threw my players card away.

So when they finished and helped me a gentlemen in a suit came by and they looked up my card and said what I had was correct and that was it. I guess that may be me but when I learned how to treat person especially a customer is to drop my personal conversation and help the person standing in front of me. We'll first of all I had to wait while the women at the desk finished there personal conversation. I went this evening to the players club cause the free play did not show correctly on my promotion I received in the mail. I am so disappointed that I spent my money at a place that you do not get a great level of service for. First of all I have spent way to much money at this casino which is my fault, so much that I reached Legend status on there Players Club card.

Hard rock casino northfield section 2